Our 14kt solid gold pieces are covered by a 1 year warranty. This warranty covers issues like a ring band snapping, or the prongs of a setting coming loose. The warranty does not cover general wear & tear of the jewellery item. Negligence on the part of the wearer is also not covered.
If the item is out of warranty, the customer is responsible for any and all shipping and repair charges. These charges largely depend on the type of damage that occurs.
Please reach out to email@example.com with your order number and a photo of the damaged item to receive a way forward regarding the warranty and repair of the item.